External customer service audits are used to?
a. Identify service characteristics that are important to customers as well as their performance expectations for each characteristic
b. Identify problematic customers for further customer service attention
c. Identify customers who have received excellent customer service
d. Reward employees for providing excellent customer service
a. Identify service characteristics that are important to customers as well as their performance expectations for each characteristic
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Suppose, that participants in the underground economy in Europe suddenly decide to switch from using dollars to using euros. Thus, they supply a huge volume of dollars to the market in exchange for euros. As a result,
A. the dollar appreciates and the euro depreciates. B. the dollar and the euro both appreciate. C. the dollar depreciates and the euro appreciates. D. the dollar and the euro both depreciate.
Radical innovations often begin with a long period of exploration in which experimentation makes strict timelines unrealistic
Answer the following statement true (T) or false (F)
What percent of countries reviewed by the International Labour Organization (ILO) provided protection for at least one of the most popular forms of anti discrimination and equal rights legislation?
a. 68% b. 25% c. 33% d. 88%
A holder is on notice that an instrument is defective when the holder: A)demands payment.? B) brings suit for the collection of an instrument
C) gives a discharge or release from liability on the instrument. D) Has actual notice of a defect