Maple Products is a manufacturer of electronic goods that markets its products in several countries across the world. The company makes sure that the spare parts of the products are available in all their markets and also ensures that the technical personnel in their retail outlets are adequately trained to repair their products. In the context of the dimensions of quality, as suggested by David
A. Garvin, the efforts taken by the company will enhance the _____ dimension of its product quality.
a. durability
b. reliability
c. conformance
d. serviceability
d
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Which of the following situations represents an internal control weakness?
a. Timekeeping is independent of the payroll department. b. Paychecks are distributed by the employees' immediate supervisor. c. Time cards are reconciled with job tickets. d. Personnel is responsible for updating employee records, including creation of records for new hires.
How can social media be used to generate awareness of products and services?
A) Broadcast through multiple mediums B) Tweet headlines from the newsletter C) Post video of products or services in use D) Identify social media goals for the new product or service E) Build a positive online community
The indirect approach is an appropriate strategy for ______.
A. good news B. neutral news C. bad news D. both good news and neutral news
Which of the following is not a bene?t of using PowerPoint for your presentation?
A) It allows for adding and deleting slides. B) It allows you to return to a prior slide, perhaps to answer a question. C) It eliminates the need for handouts. D) It allows for different auto layouts and design templates.