What is the best approach to handling patient cancellations?
A. Send the patient a letter pointing out that he canceled a necessary appointment
B. Attempt to schedule another patient in the cancellation slot
C. Encourage the physician to take the time off
D. Schedule other activities in cancellation slots
E. Leave the time open so the physician can decide what to do
B. Attempt to schedule another patient in the cancellation slot
If you have a cancellation, attempt to schedule another patient in that slot. You may be able to fill the slot by calling patients who have appointments scheduled for later in the day and week and asking if they want to come earlier.
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