Which of the following statements is NOT true of the wording of main headings in a speech?
A) Main headings should be concise.
B) Main headings should usually be in the form of complete sentences.
C) Main headings should clearly state the point you will develop.
D) Main headings should be distinctive in wording so as not to be confusing.
D
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Customer service "gaps" indicate where communication problems result in customer relations problems. Which of the following could contribute to poor customer service?
A. Lack of teamwork B. Employee role ambiguity C. Lack of interaction between management and customers D. All of the above E. A and B only
During a team meeting, Colt raises his hand and says, "Can someone please summarize what we've accomplished so far?" This statement is an example of what key strategy?
A. Consensus building B. Gatekeeping C. Metadiscussion D. Reviewer
Hues alone can fulfill the informational function of color
Indicate whether the statement is true or false.
Educators in almost every field utilize oral reports because presentations ____.
A. are good ways to explore and master subject matter B. force students to engage material deeply to synthesize points C. make students articulate ideas clearly D. allow instructors to assess student learning E. All of these answers are correct.