What are the four things a manager should do to become physically and psychologically prepared to listen? Discuss each of these.
What will be an ideal response?
Four things that a manager should do to become physically and psychologically
prepared to listen are (1) pick the best possible place, (2) pick the best possible time, (3)
think about personal biases that may be present, and (4) review the listening objectives.
Often when a manager must listen to subordinates and/or customers, the environment I.
Time and place provide distractions, noise, and interruptions. Internally, biases against
the subordinates or customers based upon previous experiences or expectations can
prevent the manager from receiving the intended message. A manager should always
have a specific objective in mind to help guide the listening behavior.
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In an attempt to regain a competitive edge, U.S. firms have
A. reduced production costs by selecting suppliers that offer high-quality raw materials and components at reasonable prices. B. used green manufacturing to conserve natural resources and sustain the planet. C. used computer-aided and flexible manufacturing systems that allow a higher degree of customization. D. improved control procedures to help ensure lower manufacturing costs. E. all of these answer choices.
Which of the following would be a sign of a weak organizational culture?
A. Everyone uses a rulebook to decide what to do. B. Everyone knows the organization's goals. C. Everyone understands how things are done. D. Everyone helps new employees fit in. E. Everyone believes in the company's mission.
Which type of maintenance makes changes to enhance the system, which improves such things as processing performance and usability?
A. Adaptive maintenance. B. Corrective maintenance. C. Perfective maintenance. D. Preventive maintenance.
Which of the following is the method statisticians use to draw the best fitting straight line through the data on a scatter diagram?
a. The fit best method. b. The least squares method. c. The point-intercept method. d. None of these choices.