Which of the following statements about listening indicate the nurse's adequate understanding? (Select all that apply.)
a. "Listening is the hearing of words.".
b. "Listening requires most of our commu-nication time.".
c. "We pay most attention to our listening skills.".
d. "People remember 1/3 of the messages that they have heard.".
e. "Listening requires a lot of energy.".
B, D, E
The nurse has an adequate understanding of listening when the nurse states: "Listening is not just the hearing of words," "Listening requires most of our communication time," "We pay least at-tention to our listening skills," "People remember 1/3 of the messages that they have heard" and "Listening requires a lot of energy.".
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