A massage therapist takes a new job at a clinic. The therapist finds herself standing a little straighter and paying close attention to what the clinic manager says, careful to respond in a respectful way
After each conversation, the therapist runs over the conversation in her head to see if what she said made sense. What is the term for this type of behavior?
a) Active listening
b) Taking a participant-observer stance
c) Feeling shame
d) Paraverbal communication
Answer: b
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