Which of the following guidelines can help ensure that a meeting is productive??
A) Brainstorming sessions should be discouraged.?
B) ?Focus should be on personalities, not issues.
C) ?An agenda should be distributed after a meeting.
D) ?The meeting length and frequency should be limited.
D
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Learning to manage our emotions is critical for developing ______ skill.
A. emotional intelligence B. social networking C. resilience D. interpersonal communication
The two fundamental components of data structures are organization and access method
Indicate whether the statement is true or false
The set of values, ideas, and attitudes that are learned and shared among the members of a group is referred to as ________.
A. national character B. social class C. culture D. code of ethics E. ethnic ideology
The overall objective of an internal customer service audit is to?
a. Identify customer service objectives for future initiatives b. Identify employees that are failing to perform adequately c. Identify any inconsistencies between the firm’s practice of customer service and the actual requirements of its customers d. Identify customers that frequently interact with the firm