____________________ teach us who can say what to whom in what situations and in what manner

Fill in the blank(s) with correct word


Regulative rules

Communication & Mass Media

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A small group is discussing solutions and disagreements begin to surface. This stage is referred

to as the A) orientation phase. B) reinforcement phase. C) emergence phase. D) con?ict phase.

Communication & Mass Media

Which of the following is presented by Acuff as one of the five negotiation strategies that tend to be effective world-wide?

A. Understand that people enjoy some level of competition. B. Be up-front, and state your wishes at the beginning of the negotiation. C. Use language that is simple and accessible. D. Be spontaneous, try not to plan the negotiation.

Communication & Mass Media

Public relations workers take action that is ______.

A. intentional B. non-intentional C. accidental D. obtrusive

Communication & Mass Media

Which of the following represents a negative aspect of conflict?

A) Conflict forces us to examine a problem and work toward a conclusion. B) Conflict communicates commitment and a desire to preserve the relationship. C) Conflict may lead us to close off from the other person. D) Conflict prevents hostilities and resentments from festering.

Communication & Mass Media