Before ________ a bad-news message, ________ the situation by asking yourself several questions that help you develop content and choose the best medium
A) analyzing; evaluate
B) analyzing; compose
C) composing; encode
D) composing; analyze
E) evaluating; compose
Answer: D
Explanation: D) Before you actually compose a bad-news message, you must analyze the situation and think about what you want to say. In this first stage of the ACE process, analyzing, you consider the goal of your message, your audience, content, organization, and medium.
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