If you do not recognize the name of the patient calling, the most appropriate response is
A. "Could you please tell me your name?"
B. "Has it been some time since you've seen the doctor?"
C. "Have you been to this practice before?"
D. "I don't recognize your voice. Who are you?"
B. "Has it been some time since you've seen the doctor?"
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Which of the following is TRUE about encoders?
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The entity that was created in 1966 and that provides authority and financial support for the development of basic and advanced life support programs is the:
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