Proving your identity to a communication partner is ________
A) validation
B) identification
C) authentication
D) certification
Answer: C
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Which of the following is a "do" when attempting to improve communication?
A. Close your eyes. B. Lick your lips or play with your hair. C. Look away from the speaker. D. Speak very slowly. E. Smile.
Which of the following statements is true about avoidance as a strategy for conflict management?
A. Avoidance strategies work for conflicts for which a solution would be more difficult than the problem justifies. B. Avoidance strategies work best when conflicts are serious. C. Avoiding conflicts is always a logical approach because all conflict is bad. D. Avoiding conflicts is effective because it generally makes conflicts go away.
Which of the following has the primary function of helping a company target and promote its products to the right markets?
A) Marketing services agencies B) Resale marketers C) Service providers D) Physical distribution firms E) Credit companies
Functional strategies are implemented
A. only at the top levels of management. B. at one time by the organization as a whole. C. only at the employee level. D. by the stakeholders. E. by each appropriate area or unit.