Melody is responding negatively to a request for a claim. Which of the following would she NOT do in composing her message to the customer?
a. Begin the message with a neutral, dependent clause, followed by a statement implying the refusal.
b. Include sales promotional and resale material in the last paragraph.
c. Offer an alternative service as a gesture of goodwill.
d. Present the reasoning behind her decision without using emotional wording.
A
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According to blended value theorists, value has three components: environmental, social, and ______.
A. artistic B. spiritual C. academic D. economic
You are a member of upper management who is leading an orientation for new hires, and during your first meeting you intend to focus on business ethics. In what way should you start your meeting with the new employees?
a. Explain how the company will not tolerate failures in moral behavior. b. Address some ethical issues specifically related to your company and industry. c. Pass out a code of conduct and let employees have some time to read it. d. Tell the employees not to worry about public perceptions of your industry.
According to Iles (2010), an inclusive and position approach to talent management and development would include ______.
a. key individuals or stars b. right people to fill key positions c. social capital development in pivotal positions d. everyone has talent and potential
Mullennex Corporation's relevant range of activity is 2,000 units to 6,000 units. When it produces and sells 4,000 units, its average costs per unit are as follows: AverageCost per UnitDirect materials$6.55 Direct labor$3.50 Variable manufacturing overhead$1.25 Fixed manufacturing overhead$3.00 Fixed selling expense$0.50 Fixed administrative expense$0.40 Sales commissions$1.50 Variable administrative expense$0.40 If 5,000 units are produced, the average fixed manufacturing cost per unit produced is closest to:
A. $2.40 B. $3.00 C. $3.75 D. $2.70