Which of the following roles is performed by a customer service manager who works to defuse a situation with an angry customer?
A. disseminator
B. negotiator
C. disturbance handler
D. liaison
E. figurehead
Answer: C
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Several methods exist for people to protect their anonymity in cyperspace. Which one is NOT a method for this protection?
a. Anonymous remailers b. Pseudonymity c. Anonymity website d. User ID number
Indicate the correct form of the adjective or adverb in parentheses. Use more or most, when appropriate, instead of less or least. My time in the Camp Courageous race this year was (fast) than it was last year
Dumping occurs when
A. an abundance of inventory is sold off to discount retailers to recoup costs. B. a product is exported to a foreign country because demand for the product domestically has waned. C. prices for products are lowered to the point at which revenue just covers costs. D. a company charges less for a product than what customers are willing to pay. E. a company sells its exports to another country at a lower price than it sells the same product in its domestic market.
Which of the following statements concerning social class is FALSE?
A. In most countries, social class is closely related to a person's occupation. B. Almost every society has some social class structure. C. The U.S. class system is far less rigid than the class systems in most other countries. D. Income by itself is usually a good measure of social class. E. In most countries, there is a general relationship between income level and social class.