When developing measurement tools to gauge the level of achievement of project's goals, key people to include in this development process would be:

a. Clients and others who use or have used the program's services
b. Agency director, key staff, and anyone else who played a significant role in setting the program's goals
c. All the major agencies and service providers that work directly with the agency being evaluated
d. All significant donors or funding agencies that are contributing to the daily operation of the program


B

Social Work & Human Services

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What is regular monitoring of clinician biases and cultural sensitivity?

a. Clinical reflexivity b. Cultural competence c. Practice wisdom d. Practice reflection

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Sexual Harassment

a. Is unacceptable as seen in formal organizational policies that prohibit it. b. Is an informal norm that often occurs in the workplace despite policies prohibiting it. c. Includes verbal harassment or abuse, subtle pressure for sexual activity, sexist remarks, unnecessary touching, patting or pinching, leering or ogling at an individuals' body, etc. d. Is illegal yet often difficult to prove e. All of the above

Social Work & Human Services

Repeatedly hearing about the trauma that clients have experienced can result in

PTSD in the social worker.

Indicate whether the statement is true or false.

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Mixed emotions:

a. Are common in human interaction, and it is therefore important to reflect as many feelings that are present in the client's message as possible b. Are common in human interaction, and it is therefore important to reflect only one primary emotion in a given interaction c. Are not common in human interaction, and a sign of mixed emotions in a client indicates serious problems d. Are common in human interaction, and can therefore be ignored

Social Work & Human Services