Name three ways a firm can evaluate service quality, and give examples of each.
What will be an ideal response?
Customers generally use five distinct service dimensions to determine overall service quality: reliability, responsiveness, assurance, empathy, and tangibles. Examples will vary.
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An effective system of internal control over the payroll function would include:
A. custody of rate authorization records by the supervisor of the payroll department. B. preparation of payroll transaction journal entries by an employee who reports to the supervisor of the human resource department. C. verification of agreement of job time sheets with employee recorded hours by a payroll department employee. D. reconciliation of totals on job time sheets with job reports by employees responsible for those specific jobs.
Discuss how Vanguard Group's pricing is set up to reward the right kind of customers
What will be an ideal response?
Martin Company purchases a machine at the beginning of the year at a cost of $60,000. The machine is depreciated using the double-declining-balance method. The machine's useful life is estimated to be 4 years with a $5,000 salvage value. The machine's book value at the end of year 3 is:
A. $30,000. B. $7,500. C. $6,875. D. $52,500. E. $45,000.
Nations forming unions, such as the EU, that allow free exchange of resources and capital are examples of the political and legal forces in the environment.
Answer the following statement true (T) or false (F)