Which of the following guidelines should you follow when placing an outgoing telephone call?
A. Pull the patient's record after he answers
B. Provide all the relevant information and hang up quickly to avoid annoying the patient
C. Allow the phone to ring four times before hanging up
D. Begin with dates, times, or instructions while the person finds something to write with
E. Ask if it is a convenient time and if the person has time to talk
Answer: E
You might also like to view...
Clinitec® has developed an automated compounder known as ________
Fill in the blank(s) with correct word
Uterine relaxants are which type of agonists?
A. Alpha- or beta-adrenergic B. Beta-adrenergic C. Alpha-adrenergic D. None of the above
Ancient Greek healing methods included ________, ________ and ________
Fill in the blank(s) with correct word
Which of the following is not an advantage of using an Electronic Claims Tracking (ECT) system?
A) Claims can be tracked online. B) All claims are guaranteed to be paid if the forms are filled out correctly. C) Far fewer phone calls need to be made to track unpaid claims. D) The use of 24-hour rolling claims problem alerts reduces lost time.