Explain the five ways in which an angry person may respond in a work setting
What will be an ideal response?
• Avoid the use of anger-inducing words and phrases including the following: but, you should, you made me, always, never, I can't, you can't, and so on.
• Admit that others don't make you angry; you allow yourself to become angry. You are responsible for your emotions and your responses to them.
• Don't let pride get in the way of progress. You don't have to be right every time.
• Drop your defenses when dealing with people. Be open and honest.
• Relate to other people as equals. Regardless of position or rank, you are no better than they are, and they are no better than you.
• Avoid the human tendency to rationalize your angry responses. You are responsible and accountable for your behavior.
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