Consider a situation in which an airline cancels its flight, leaving the customers stranded. This is an example of ______.

a. service excellence
b. service recovery
c. service failure
d. service delivery


c. service failure

Business

You might also like to view...

Calculate the price elasticity if a business maintains its current gross profit with a 5 percent price reduction and a 20 percent volume gain

A) -15 B) -4 C) 4 D) 15 E) 25

Business

The concept of duality means that a REA diagram must consist of:

a. two events, one of them economic the other support b. two agents, one of them internal and the other external c. two resources, one increased and the other decreased by the same event d. none of the above

Business

_____ includes military actions carried out to gain some objective short of the surrender and occupation of the enemy.

Fill in the blank(s) with the appropriate word(s).

Business

Explain how the equity section of a balance sheet differs among sole proprietorships, partnerships and corporations.

What will be an ideal response?

Business