Which of the following represents the three part formula for responding positively to a claim using social media?
A) Understanding, apology, and solution
B) Identification, resolution, and apology
C) Apology, blame, and dismissal
D) Defense, plan of action, and follow up
E) Tweeting, wall posts, and rating alterations
Answer: A
Explanation: A) The three-part formula—understanding, apology, and solution—works equally well when responding to complaints received through Twitter, Facebook, or other social media outlets.
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Which of the following is NOT a way to accurately determine the financial performance of a company?
A) carefully examining one year of data B) evaluating a company's performance from year to year C) comparing a company's performance with a competing company D) comparing a company's performance with the same industry as a whole
The systems and procedures tool that is especially useful for guiding a computer programmer in developing a computer program is the
A. EDP block diagram. B. Operator-machine process chart. C. Horizontal flow process chart. D. Right- and left-hand chart.
The entry to record reimbursement of the petty cash fund for postage expense should include:
A. A debit to Petty Cash. B. A debit to Postage Expense. C. A debit to Cash. D. A debit to Supplies. E. A debit to Cash Short and Over.
Advertising agencies often have more highly skilled people than the advertising departments of firms.
Answer the following statement true (T) or false (F)