Nurse Z is the manager of a busy medical-surgical inpatient unit at her local hospital. Nurse Z needs to provide information regarding unit expenditures, customer satisfaction and services, and staffing to her director for reporting purposes
What tool should the director use to provide a snapshot of what is going on in this facility? a. dashboard c. competitive analysis
b. capital budget d. strategic planning
A
A dashboard is a useful tool for providing a snapshot view of multiple indicators that can contribute to operational planning and allocation of resources. Dashboards (or balanced scorecards) can identify four perspectives of an organization: finances, customer satisfaction and services, internal operating efficiency, and learning and growth (Norton & Kaplan, 2001).
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