Which of the following is true about emoticon use for business communications?
A) Emoticons should only be used for internal communications.
B) Emoticons should be avoided in all professional communications.
C) Emoticons can soften the impact of negative messages.
D) Emoticons can add depth and meaning to email messages.
E) Emoticons can be used for internal and external messages very effectively.
Answer: B
Explanation: B) Recently, though, an increasing number of professionals seem to be using them, particularly for communication with close colleagues, even as other professionals continue to view them as evidence of lazy or immature writing. In the face of these conflicting perspectives, the best advice is to use caution. Avoid emoticons for all types of external communication and for formal internal communication, and avoid those bright yellow graphical emoticons (and particularly animated emoticons) in all business communication.
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