It takes a service rep an average of two and a half minutes to take a customer's information. Over the course of a work week, the rep handles 160 calls a day during her eight hour shift. What is the service rep's capacity cushion?
A) 16%
B) 33%
C) 50%
D) 66%
A
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Selena’s company has recently changed its organizational structure. She finds herself in groups of employees that are often working to develop innovative products and processes. Selena has also noticed within the groups of employees, all members are viewed as leaders. Selena’s company most likely changed to a ______.
a. team organization b. learning organization c. modular organization d. matrix organization
A nation having absolute disadvantages in the production of two goods with respect to another nation has a/an ___________ in the production of the good in which its absolute disadvantage is less.
A. competitive advantage B. monopolistic advantage C. absolute advantage D. comparative advantage E. mercantilist advantage
What does social judgment theory suggest?
A) People don't have a range of opinions on a specific topic. B) People have a range of opinions on a specific topic that is not anchored by a clear attitude. C) People don't have a latitude of acceptance within which they may change their opinion. D) People have a "latitude of acceptance" within which they may change their opinion.
English contains ____________ clichés
a. disciplinary b. hundreds of c. too few d. only useful