Well-publicized research shows that companies can increase profits from 25 to 85% by retaining just …………. more of their customers.
a. 10%
b. 2%
c. 5%
d. 1%
c. 5%
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Which of the following is NOT a general type of control activity?
a. Adequate separation of duties b. Independent checks on performance c. Proper authorization of transactions and activities d. Use of internal auditors
Under the cash basis of accounting,
a. revenues are recorded when they are earned. b. accounts receivable would appear on the balance sheet. c. depreciation of assets having an economic life of more than one year is recognized. d. the matching principle is ignored.
Information from external sources used by news media based on its news value is:
A. Public relations D. Product advertising B. Propaganda E. Publicity C. Public affairs
According to servant leadership, followers will realize their full capabilities when ______.
A. leaders nurture them, help them with personal goals, and give them control B. leaders reward everyone fairly and ensure diversity across teams C. leader style is matched closely with each follower’s motivational level D. followers initiate extra-role behaviors with leaders to enhance the relationship