Which conflict management skill is especially effective at identifying areas of further discussion after both people have had a chance to speak?

a. asking questions
b. lightening up and reframing
c. presuming and expressing goodwill
d. practicing cultural sensitivity


a. asking questions

Communication & Mass Media

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All of the following are presentation aids EXCEPT:

a. DVDs b. Films c. Re-enactments d. Music

Communication & Mass Media

All generations communicate the same

Indicate whether this statement is true or false.

Communication & Mass Media

A ______________________ is an administrator of all budgetary and supervisory aspects of production from development to distribution.  There are many different designations for roles in this department, such as executive __________________ or line ___________________.

Fill in the blank(s) with the appropriate word(s).

Communication & Mass Media

Information that we know about ourselves but choose not to reveal to most others is found in which area of the Johari Window?

A) ?open B) ?blind C) ?hidden D) ?known E) ?unknown

Communication & Mass Media