The Geek Squad is a tech support station located inside every Best Buy electronics retail store. Best Buy gives intensive training to the Geeks. The purpose of this training is to:
A. improve customer service
B. give higher education benefits to employees
C. promote the company image by increasing public awareness
D. reduce the need of empowerment
E. increase employment levels
Answer: A
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A. Public Warehouse Corporation B. United Parcel Service (UPS) C. MeadowView Aluminum Company D. Broadband Communications Company E. Product Safety Testing Laboratories, Inc.
Norman, the owner of CompuTex, recently installed computers at Harding Industries. Norman recommended that the Harding Industries office manager contact Computer Services, Inc. to schedule a computer training class for Harding's employees. This is an example of the ________ method of prospecting.
A. networking B. endless chain C. preapproach D. center of influence E. observation
If you want to encourage immediate discussion of your bad-news message, which of the following would be an appropriate choice for delivering your message?
A) Website B) Memo C) Email D) IM E) Letter
An area that has too few retail stores to satisfy its population's needs is _____
a. saturated b. understored c. not reaching its economic base potential d. located at the point of indifference