When making reminder calls and doing callbacks, if the person who answers asks you why you are calling, _____
a. explain that it is office protocol to not discuss such information
b. nicely tell them that you don't have time to answer questions right now
c. explain that it is none of their business
d. explain that confidentiality laws prevent you from revealing that information to anyone other than the patient.
d
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The generic for Hytrin® is:
A) Alfuzosin. B) Terazosin. C) Doxazosin mesylate. D) Tamsulosin.
One of the MOST important professional characteristics impacting communication is the ________ others perceive you have
A) credibility B) expertise C) professionalism D) trustworthiness
Presence of ketone bodies in the urine can indicate:
A) infection of the kidney B) diabetes mellitus C) malaria D) infection of the urethra
The forerunner of what is known today as the BlueCross plan began in 1929 when Baylor University Hospital in Dallas, Texas, approached teachers in the Dallas school district with a plan that would guarantee up to 21 days of hospitalization per year for subscribers and each of their dependents, in exchange for a $6 annual premium. This was considered a __________ plan
a. postpaid b. prepaid c. retrospective d. traditional