The Balanced Scorecard perspective that describes the internal processes needed to provide value for customers and owners is the ____ perspective
A) customer
B) internal business process
C) learning and growth
D) financial
E) none of these
B
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The cause of changes in key ratios must be investigated before drawing conclusions
a. True b. False Indicate whether the statement is true or false
Which budgeting method entails defining specific promotion goals, determining the necessary tasks, and estimating the costs to determine a promotion budget?
A) percentage-of-sales method B) objective-and-task method C) affordable method D) exponential task method E) competitive-parity method
Which one of the following is NOT part of Maslow’s hierarchy of needs?
a. Physiological b. Safety c. Psychological d. Esteem
Five cross-cultural competencies for leaders include all of the following except ______.
A. being able to adapt to living and communicating in other cultures B. learning the perspectives, trends, and tastes of many cultures C. understanding business, political, and cultural environments worldwide D. teaching the importance of one's own culture to other cultures