Ashana Vogel, a book salesperson, approaches a prospect with the following words, "Hello, Dr. Stein-your colleague Josh Stockard suggested I contact you concerning our new accounting workbooks." What type of approach is Ashana using?
A. Introductory
B. Referral
C. Complimentary
D. Product
E. Premium
Answer: B
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A company purchased a computer on July 1, 2019 for $50,000. The estimated useful life of the computer was five years, and it has no residual value. Which of the following methods should be used to best match its expense against the revenue it produces?
A) the units-of-production method B) the straight-line method C) the double-declining-balance method D) the first-in, first-out method
Which is true with respect to request fulfillment and incident management?
A. Most companies use the same process to manage both incidents and service requests in an effective and efficient manner. B. Typically, management approval (e.g., financial approval) is needed to resolve incidents and fulfill service requests in a timely manner. C. Incidents are often prioritized differently from service requests, because customers typically view restoring service as more critical than adding a new service. D. Incident management provides input to and receives output from the knowledge management process; request fulfillment doesn't interact with the knowledge management process.
An accountant explains how to construct a “CD ladder,” a technique that enables investors to benefit from the high interest rates of long-term certificates of deposit without losing access to their money for overly long periods of time. This is an example of which type of informative presentation?
a. exploratory b. explanatory c. descriptive d. demonstrative
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