In which of the following examples is the nurse demonstrating empathy for the postoperative mastectomy patient?
a. "With today's advanced reconstruction techniques, you'll quickly forget you ever had surgery."
b. "You'll be back to your busy routine sooner than you think."
c. "This must be a very difficult time for you."
d. "I know how you feel; I also had breast cancer."
ANS: C
A
Saying "With today's advanced reconstruction techniques, you'll quickly forget you ever had surgery" discounts the patient's feelings and is false reassurance.
B
The nurse is making an assumption that the patient wants to return to a busy routine. This is false reassurance based on a faulty assumption about the patient.
C
The nurse acknowledges the patient's feelings and uses an open-ended statement to encourage the patient to verbalize further.
D
The nurse should never assume to know how the patient feels. The focus should be on the patient, not the nurse. The nurse's experience is not germane to the nurse-patient relationship.
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