The encoding process leads to the development of
A. noise.
B. a channel.
C. feedback.
D. a message.
E. a response.
Answer: D
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This question has two parts; be sure to answer both. First, explain at least one of Mary Parker Follett's ideas on how organizations should become more democratic. Next, suppose you work at an advertising agency as an account manager. You are responsible for keeping your clients (the advertisers) happy, but you do not do the creative work of designing the ads. Explain how you might manage a conflict with one of your most talented ad designers, who does not agree with the client's ideas and does not want to implement them.
What will be an ideal response?
A manager has narrowed applicants for a new position down to a single preferred candidate. Interviews go well, and she is about to hire the candidate when she notices that the candidate’s resume has a problem--the end date for one position extends for one year into the beginning date for the subsequent position. What should the manager do?
a. Terminate the candidate’s application process. b. Contact the candidate’s previous employers and let them know about the issue. c. Ask the candidate about the issue and forgive it if it was an innocent mistake. d. Ask the candidate about the issue and then let the candidate know the hiring process cannot continue.
In a lumber mill, which of the following would most likely be considered a primary product?
a. 2 ? 4 studs b. sawdust c. wood chips d. tree bark
The tone of an email can convey the _________________
a. core of the message b. wrong impression c. unstated sequence of events d. worst kind of news