To combat complaints by customers who are feeling an attitude of indifference towards the services they are receiving, some companies establish a ____ process to maintain a positive relationship between a service provider and its customers.
A. business relationship management
B. customer relationship management
C. service level management
D. contract management
Answer: A
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Which of the following statements is true about the differences between training and development?
A. Employee participation in training is voluntary but not with development. B. Training is future-oriented, while development focuses more on present issues. C. Training focuses on preparing employees for current jobs, but development prepares them for other positions. D. Use of work experiences is greater in training than it is in development.
Assuming that statutory requirements are met, what is protected under merchant protection
statutes? A) Customers are protected from the negligent conduct of merchants. B) Merchants are protected from false imprisonment claims of persons detained on suspicion of shoplifting. C) Merchants are protected from the intentional torts of their customers. D) Merchants are protected from product disparagement claims of their competitors. E) Merchants are protected from product disparagement claims of their suppliers.
Refer to the Shipping Costs for The Allied Motors Company. Solve the transportation problem using Excel Solver. (Remember that in balanced transportation problems all constraints--except the nonnegativity constraints of the decision variables--should be set as an equal to (=) sign in the Excel Solver dialogue.) At the optimum solution, the total cost of shipping from Chattanooga to all markets is ______.
A. $893
B. $851
C. $672
D. $576
Cheryl, a supervisor with more than a dozen subordinates, is concerned about whether Carlos, a new employee, is fitting in properly with the department and the company as a whole. The best way for her to make that determination is to observe the
A. place he sits at lunch. B. language he uses in company e-mails. C. way he dresses at the office. D. kinds of things he talks about with other employees. E. websites he visits.