Customer service activities are comprised of both human methods and ________ methods.
Fill in the blank(s) with the appropriate word(s).
mechanical
Customer service activities comprise both human methods (e.g., placing an order for a catalogue item directly with a customer service representative) and mechanical methods (e.g., placing an order for a product on a company's web page) for direct customer interaction.
You might also like to view...
The term used to describe the amount of a company's annual interest cost that should be capitalized is known as:
a. tangible interest b. actual interest c. average accumulated expenditures d. avoidable interest
As a student of public relations, what should you be doing now to get a jump on the competition in your search for a career position?
What will be an ideal response?
Our organization provides us with the resources we need to complete our team projects and has a generous bonus system if we exceed standards and meet deadlines. Which characteristic of team excellence is our organization displaying?
A. results-driven structure B. internal support and recognition C. external support and recognition D. collaborative climate
As the supervisor of a large and diverse group, Mike is aware that communication problems are bound to happen. When one employee said he "didn't care to" do a particular job, Mike at first thought he was refusing to do something-until he learned that for the employee, who grew up in the rural South, "I don't care to" meant "I don't mind." In his role as manager over this employee and many others who come from various cultural backgrounds, Mike's most important job as a communicator is to
A) invite the expression of all viewpoints, no matter how controversial, because conflict is good for an organization. B) let employees know that there is a right way and a wrong way to communicate, and they had better learn the right way if they want to succeed at their jobs. C) conduct seminars on communication, so that in time everyone will full understand what everyone else is saying in any situation. D) realize that he has been conditioned to communicate in a certain way, and that he is no more capable of changing that than he is of suddenly speaking a foreign language. E) encourage employees to let him know their real feelings and opinions, rather than simply assume that they agree (or disagree) with him.