Which of the following is a customer service measure of time?
A. order fulfillment
B. customer complaints
C. on-time deliveries
D. response times to emergency situations
A. order fulfillment
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To boost his self-esteem, Sam wants to practice self-nurturing, so he should
A) punish himself when he makes mistakes. B) ask key people in his life to hug him. C) take good care of himself mentally and physically. D) attempt to win a contest such as a marathon.
Don, a U.S. citizen, is the owner of Egrets Unlimited, Inc Egret's competitors include Feathered Friends Company (FFC), which is owned by Greg and Huey. The Bill of Rights embodies a series of protections for Don against types of interference by
a. FFC and its other competitors only. b. FFC, Greg, Huey, others, and the government. c. Greg, Huey, and other private individuals only. d. the government only.
Order taking is most likely to happen at the stage of
A. need determination. B. closing the sale. C. feedback. D. objection handling. E. pre-approach.
What is the probability that the system contains at least one customer?
A) 0.25 B) 0.55 C) 0.75 D) 0.45