The nurse manager is counseling a male nurse about several recent incidents in which female nurses complained that he was abrupt and condescending. What advice should the manager give this nurse?
1. "Make sure that anything you say is clear and concise."
2. "Don't feel as if you are responsible for fixing every problem."
3. "Avoid using phrases such as ‘sort of' when talking to females."
4. "Don't personalize everything."
2
Rationale 1: Males tend to communicate clearly and concisely, especially in professional relationships.
Rationale 2: There are many gender differences in communication. Male tend to take responsibility and feel the need to "fix" things.
Rationale 3: Using phrases such as "sort of" is a more common trait of female conversation than of male conversation.
Rationale 4: Women tend to personalize, while men are more focused on the issues.
Global Rationale:
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