Some unintended negative consequences that the Indiana social welfare privatization attempt

Question

encountered included:

a) Problems implementing new technology, termination of benefits due to "failure to comply" when
faxes did not arrive, and increased wait times on phone lines.
b) Lack of skilled workers to implement the new system, old computer technology, and lack of
outreach about the changes.
c) Negative media coverage regarding the changes, persistant delays in implementation, and
disorganization in staff management.
d) Overpayments to clients, multiple reminders to contact central office, and persistant data
mistakes.

Answer 1

A