The key to effective public relations is running a short campaign that focuses on consumers as buyers.
Answer the following statement true (T) or false (F)
False
Well-executed public relations involve an ongoing process that molds good long-term relationships.
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A craft union's bargaining power depends greatly on the control it can exercise over the supply of its workers.
Answer the following statement true (T) or false (F)
Accounts receivable turnover is calculated by dividing ________________________________________ by average net accounts receivable
Fill in the blank(s) with correct word
Which of the following statements is FALSE about the communication aspect of customer service?
a. Personal and face-to-face communication remain essential to good customer service. b. Communication is the channel to obtain critical customer feedback on the company’s performance. c. Personal and face-to-face communication are no longer essential to good customer service. d. Live chat, social media sites, and e-mail are effective means of communication.
Because many countries are investing in countries other than their own, each country is becoming more autonomous and independent.
Answer the following statement true (T) or false (F)