Which of the following statements is true with regard to Edward Deming?
a. He taught statistical quality control methods to the Germans during World War II.
b. He taught statistical quality control methods to the Japanese after World War II.
c. He taught statistical quality control methods to the Russians before World War II.
d. He taught statistical quality control methods to the Japanese before World War I.
b. He taught statistical quality control methods to the Japanese after World War II.
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Which of the following is an appropriate guideline for effective negotiations?
A. One should keep in mind that during negotiations people have a desire to retain their positive identities. B. The ability to ask probing questions is important to keep the negotiations on track. C. Periodic status reports on what has been decided and what needs to be decided is an effective way of keeping negotiations on track. D. Listening carefully is extremely important. E. All of these
________ refers to how attractive the team is to its members, how motivated members are to remain in the team, and the degree to which team members influence one another.
A. Cohesiveness B. Assertiveness C. Locus of control D. Collectivism E. Unity-of-command
When her salespeople bring in five new customers, Marissa gives them a $1,000 payment. This is an example of a
A. salary. B. bonus. C. nonfinancial reward. D. sales contest. E. commission.
Based on Nan's conduct, Odel reasonably believes that Poppy has the authority to act on Nan's behalf even though Poppy does not have the actual authority to do so. In this circumstance, Poppy has
a. apparent authority. b. express authority. c. implied authority. d. no authority.