Agi has been really frustrated with one of the customer service people of her internet provider – the person she was talking to was quite rude. There is no way for her to express her anger to the helpline person as she was put on hold and then disconnected. As her roommate, you are giving her some advice to deal with her anger. Which of the following is not a helpful advice?

a. Do some vigorous exercise
b. Release the anger in your room by throwing your pillows and books up against the wall
c. Talk to yourself about how it is just a one-time incident, and so it is no big deal
d. Try to come up with at least three ways to take revenge on the rude customer service person


d. Try to come up with at least three ways to take revenge on the rude customer service person

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Indicate whether the statement is true or false

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Which statement regarding children behavior is true?

A) Young children are very receptive to how adults and peers perceive them. B) Children act out on purpose when they do not like their peers. C) When a teacher treats a child like the "bad child," that child will just give up on trying to improve his/her behavior. D) Children's behavior is inherently rooted in their genetic makeup.

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People who are highly interculturally competent are able to

A. Show cultural empathy and imaginatively participate in another worldview. B. Use "third world" perspectives to more accurately evaluate and interpret intercultural encounters. C. Serve as facilitators and catalysts for contacts between cultures. D. Two of the above. E. All of the above.

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Which terms below best applies to the Pathways to Transition model and philosophy?

a. flexibility b. professional-driven c. standardized d. categorical

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