Employees should focus on taking a one-time service or sales opportunity approach instead of developing an ongoing relationship with customers.
Answer the following statement true (T) or false (F)
False
An important strategy for an organization to adopt to create a positive customer-centric service culture is to form a solid relationship with its customers. Employees should focus on developing an ongoing relationship with customers instead of taking a one-time service or sales opportunity approach.
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Riley does not know what to think about Josh’s actions at her new school. So, she monitors the social environment to learn more about him so she can reduce her puzzling questions regarding Josh’s intentions. This is an application of which of the following?
A. social identity model of de-individuation effects B. uncertainty reduction theory C. self-serving bias D. attribution theory
Which of the following sets includes only accounting assumptions and conventions?
A) timeliness, prudence, historical cost, and neutrality B) matching, comparability, period of time, and faithful representation C) monetary unit, going concern, relevance, and materiality D) monetary unit, entity, going concern, and recognition
The effects of X on Y is measured by ________
A) SSerror B) SSx C) SSy D) SSwithin
Which of the following strategies is not appropriate for supporting the transfer of closed skills?
A. providing high-fidelity practice B. rewarding compliance C. shaping favorable attitudes toward compliance D. encouraging on-the-job experimentation