Waiting time feels longer when customers:
A. Are relaxed while waiting
B. Are reading or drinking a beverage while waiting
C. Understand why they are waiting
D. Are alone while waiting
E. Know how long they will have to wait
Answer: D
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Miriam established a trust by placing substantial funds in a trust account for the benefit of her son, Robert. Miriam appointed her brother, Fred, as trustee for the trust. In the trust document, she did not expressly define Fred's powers as trustee, or his duties. Under these circumstances, Fred ________.
A. must use a reasonable degree of skill, judgment, and care in the exercise of his duties B. is obligated to turn over the money to Robert at the earliest C. has the right to commingle his property with the property he holds in trust D. does not owe any fiduciary duty to the beneficiary
Companies with ergonomics programs list all the following as common elements of success EXCEPT
A. providing notice and training for employees. B. planning and evaluating. C. filing injury reports. D. excluding employees from risk assessment.
Reductions in the average cost of a unit production as the total volume produced increases is
A. trial-and-error. B. Hawthorne effect. C. economies of scale. D. systematic management. E. human relations.
Why do companies have moral clauses in their contracts with stars who are appearing in their ads?