Define corporate social responsibility and provide an example.
What will be an ideal response?
Corporate social responsibility is the concept that organizations have a duty to all societal stakeholders to operate in a manner that takes each of their needs into account. CSR says that organizations have a duty to all stakeholders to operate in a manner that takes each of their needs into account. All stakeholders means all—not just shareholders or executives. Examples will vary, but might describe the charitable giving of companies like TOMS or Ben & Jerry’s.
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Answer the following statements true (T) or false (F)
1. Body language often serves as a method to detect guest satisfaction with a service experience. If the employee can read the dissatisfaction, they can put into place a service recovery plan before the guest finishes the experience and leaves unhappy. 2. The complaint process should be complex and possibly a little difficult to use because there are different types of justice people seek and even more types of service failures that could occur, and each is perceived differently by guests. 3. When guests make mistakes themselves like trip over their own feet and fall, it is best to make light of the incident and have a good laugh with them to diffuse the situation. 4. Simply put, service failures are an opportunity for the organization to improve.
The range of a sample ______.
A. is the difference between the maximum and minimum values in the sample B. is the same as the mean of the sample C. can be represented by the reciprocal of the standard deviation D. can be represented by the reciprocal of the variance
Which of the following principles best describes the rationale for matching administrative and selling expenses with revenues of the current period?
a. Direct matching b. Systematic and rational allocation c. Immediate recognition d. Partial recognition
The environment in which communication occurs ______.
A. is not always important B. clearly has an effect C. can be marginalized away D. is of primary importance to managers