How should you react as the customer explains what is wrong with their equipment?

a. Listen, then explain why the customer is misinformed.
b. Listen attentively, then ask appropriate questions.
c. Listen, then get right to work.
d. Explain that you are trained to diagnose problems without input from others.


b

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Technician A says that many four cylinder engines do not use a damper. Technician B says that a loose or damaged damper can break the crankshaft. Who is right?

A. ?Technician A only B. ?Technician B only C. ?Both A and B D. ?Neither A nor B

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Three types of potential threats to the chemical and refining industries are:

What will be an ideal response?

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How is the water flow through a water source heat pump measured?

What will be an ideal response?

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The psia pressure reading of an inflated tire is the pressure __________.

A. above atmospheric pressure B. above a vacuum

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