Which of the following is not necessary for an effective apology?
A. An expression of wrong-doing
B. Promises of not engaging in the offensive behavior again
C. Acknowledgement of responsibility
D. Expression of regret or remorse
E. Awareness of harm resulting from one's actions
Answer: B
Communication & Mass Media
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What will be an ideal response?
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Rescheduled commercials are called:
a. make-ups b. make goods c. replays d. all of these e. none of these
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The three corners of the Professional Strategy Triangle are __________.
What will be an ideal response?
Communication & Mass Media