Describe Herzberg's two factor theory.
What will be an ideal response?
Frederick Herzberg's two-factor theory distinguished between two broad categories of factors that affect people working on their jobs: Hygiene factors are characteristics of the workplace: company policies, working conditions, pay, coworkers, supervision, and so forth. These factors can make people unhappy if they are poorly managed. If they are well managed, and viewed as positive by employees, the employees will no longer be dissatisfied. However, no matter how good these factors are, they will not make people truly satisfied or motivated to do a good job. Motivators describe the job itself-that is, what people do at work.
Motivators are the nature of the work itself, actual job responsibilities, opportunity for personal growth and recognition, and the feelings of achievement the job provides. According to Herzberg, the key to true job satisfaction and motivation to perform lies in this category of factors. When motivators are present, jobs are presumed to be satisfying and motivating for most people.
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A written order by a buyer for merchandise or other property specified in a purchase requisition is known as a
a. purchase invoice; b. purchase order; c. purchase requisition; d. receiving report; e. sales ticket.
Which of the following best describes year-to-year comparisons of account balances?
a. Time analyses. b. Reasonableness tests. c. Ratio analyses. d. Trend analyses.
Which of the following items is consistent with earnings not being informative about current performance but are informative about future earnings?
a. The firm recognizes an unexpected gain b. The firm recognizes a fair value gain on a financial asset as a result of a favorable move in interest rates. c. The firm recognizes additional expenses this period due to pre-opening costs associated with new stores. d. The firm experiences a large jump in sales and earnings as a result of successful research and development of new products.
Coleman and Clark are in conflict over a disagreement over facts. Which of the following is a good solution for this type of conflict?
A. try perspective taking B. have a neutral third party or expert arbitrate this dispute C. ask this question--“What else could this mean?”--before assuming a negative intent of the other person D. adopt the belief that negative behaviors may have a positive intention