Answer the following statements true (T) or false (F)
1. The majority of vehicles that come into your shop are likely to be overdue for simple, affordable, and profitable services.
2. The service consultant is the only employee that is responsible for selling additional service work.
3. A service estimate is a preliminary idea of what the expected service costs will be prior to
beginning repairs.
4. Recommending preventive maintenance is one of the easiest items to sell to every customer.
5. It is important for every technician to perform a safety inspection on every vehicle that comes in the shop.
1. TRUE
2. FALSE
3. TRUE
4. TRUE
5. TRUE
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The boiling point of water is ____________________ degrees Celsius.
Fill in the blank(s) with the appropriate word(s).
IDENTIFY TEST PROCESS SYMBOLS AND DIAGRAMS
