In an incident process, the last step is to resolve the problem

Indicate whether the statement is true or false


False The last step is to close the incident, and log the resolution and change the ticket status.

Computer Science & Information Technology

You might also like to view...

Critical Thinking QuestionsCase Integration 1You received the entire Adobe Creative Suite CS6 as a gift, but until now you haven't had occasion to use all the components. You take a brief online tutorial to familiarize yourself with the uses of each of the applications in the suite. After having taken the tutorial, you have created a bitmap to your satisfaction, and now you want to bring it into Flash and specify precisely how you want it to appear. What application are you using to accomplish this? a. Photoshopb. Illustratorc. Dreamweaverd. Fireworks

What will be an ideal response?

Computer Science & Information Technology

The Security Triad (also known as CIA) consists of confidentiality, integrity, and availability

Indicate whether the statement is true or false.

Computer Science & Information Technology

What standard is used to determine whether a police officer has the right to make an arrest, conduct a personal or property search, or obtain a warrant for arrest?

a. Reasonable cause b. Probable cause c. Reasonable suspicion d. Burden of Proof

Computer Science & Information Technology

A recently promoted employee at your company has called you because they attempted to log in to their computer several times with a password created after a password expiry notice, but the attempts made were unsuccessful. You have reset the user's account password, but the user is still unable to log in. What is most likely the cause of the failure?

A. The user is in a new OU and lacks log on permissions to the computer used. B. The user's account has been locked due to frequent failed password attempts. C. The computer is having issues communicating with the domain and is attempting to use cached credentials. D. The global catalog server has not replicated the user's account information to the rest of the domain.

Computer Science & Information Technology