The nurse is caring for a client and family who are awaiting the results of a diagnostic test. Which of the following acts, made by the nurse, best demonstrate therapeutic nonverbal communication?
A) The nurse listens to the client's frustration of waiting for test results.
B) The nurse smiles and rubs the shoulder of the client.
C) The nurse is silent while caring out her nursing duties.
D) The nurse shrugs the shoulders when asked when testing results will return.
B
Feedback:
A smile and rub of the client's shoulder is a nonverbal gesture that the nurse understands the client's situation. Listening to client frustration is an activity that affects verbal communication because, therapeutically, there is a response. Silence can be therapeutic when the attention is with the client, not the nursing duties. Shrugging the shoulders can be perceived as indifferent and not caring.
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