What is TRUE about a service system that is “formatted”?
A. Training employees is not important to assure customer transactions follow the same
process each time
B. A formatted system contains vague instructions and often is not written in a manual
C. Employees in a formatted system follow uniform and often written procedures so they
can coordinate their overlapping duties
D. A service system is unique to one location and cannot be duplicated at other service
facilities
C. Employees in a formatted system follow uniform and often written procedures so they
can coordinate their overlapping duties
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Irritation from the skin is damaged and lower blood pressure by dilating the blood vessels, the immune system releases:
What will be an ideal response?
The two broad types of fan designs are
A) Centrifugal and axial B) Propeller and squirrel cage C) Forced draft and induced draft D) Forward curved and backward curved
Technician A says that when a truck with an Allison hydromechanical transmission has to be towed, the driveline should be disconnected so that the transmission pump is not driven. Technician B says that an Allison hydromechanical transmission oil pump is driven at any time the transmission output shaft is turned. Who is correct?
A. Technician A only B. Technician B only C. Both A and B D. Neither A nor B
Most part programs are aimed at reducing the cost of automotive collision repairs.
Answer the following statement true (T) or false (F)