Why are public policymakers so interested in the development of a device to measure and track customer satisfaction?
What will be an ideal response?
Because of the importance of customer satisfaction to firms and overall quality of life, many countries have a national index that measures and tracks customer satisfaction at a macro level. Many public policymakers believe these measures could and should be used as tools for evaluating the health of a nation's economy, along with traditional measures of productivity and price. Consumer satisfaction indexes begin to get at the quality of economic output, while more traditional economic indicators focus only on quantity.
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a. informative b. solicitation c. call to action d. persuasive
An unscheduled videoconference may be considered
A) exciting. B) cheap. C) intrusive. D) alarming. E) technologically advanced.
Under the Revised Act and an increasing number of other statutes, by a majority vote, shareholders may remove the entire board of directors without cause
a. True b. False Indicate whether the statement is true or false
The program author should not defend his thinking, rationalize problems, or argue
Indicate whether the statement is true or false